Support
Write to us and a person answers. Include your macOS version and, if something went wrong during a recording, what sources were switched on.
Common questions
- Where are my recordings?
- In ~/Movies/LulucatFlow unless you picked another folder. Each project is a folder, and each recording within it is a subfolder named after the moment it started.
- Why is the camera file missing?
- macOS asks for camera permission the first time Flow uses a camera. If the permission was denied, the recording continues without that source. Grant it in System Settings › Privacy & Security › Camera and record again.
- Can I record system sound and a microphone at once?
- Yes. They are separate sources and land in separate files.
- Does the purchase transfer to another Mac?
- Yes. Sign in with the same Apple Account and use Restore Purchase in Settings.